All products from the shop will be sent to you within four working days unless stock has run low, in which case I will email you and send as fast as possible. Please do email me if you would like a speedy or signed for delivery. With bespoke work it is more usual for you to pick up from my studio in London, only because large sheets of glass are slightly precarious in the post. If you aren't based in London then work can of course be posted.
We take our customers privacy very seriously and will never share any personal information provided to us with a third party.
All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website and marketing material are and will remain the property of Isabel Fishlock designs.
Easy Returns & Exchanges
If for whatever reason you are unhappy with your purchase, you have 14 days to exchange or receive a full refund (postage not included) for your order. To be eligible for a refund your item must be unused and in the same condition you received it. Please send item(s) back in their original packaging.
Sadly Bespoke work cannot be refunded.
To refund an item please e-mail us at firstname.lastname@example.org and state whether you require a refund or exchange. Please note shipping costs are non-refundable. All items remain the responsibility of the customer until they are returned and received by Isabel Fishlock. When returning items we strongly advise using a tracking service or a proof of purchase. We will try to process returns within 14 days.We will not charge postage for replacement items.
We only refund or exchange items bought direct from www.isabelfishlock.com